Return & Refund Policy


At Norelza, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging with tags intact
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You must request a return within 6hour of receiving your order.

Any return requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Email us at farrazbukhari@gmail.com with your order details
  2. Provide clear photos (if the item is damaged or defective)
  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

4. Refund Process & Timing

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5 working days after confirmation
  • Refunds will be issued via the original payment method

Please note that it may take additional time for your bank or payment provider to process the refund.

5. Exchanges

We offer exchanges for:

  • Defective items
  • Incorrect items received
  • Size issues (if applicable)

To request an exchange, contact us at farrazbukhari@gmail.com.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 2 DAYS of delivery
  • Share clear photos/videos as proof

We will offer a replacement or full refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Used or worn items
  • Items without original packaging or tags
  • Personal or hygiene-related products (if applicable)

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable

9. Contact Information

For any return or refund inquiries, please contact us:

Store Name: Norelza
Email: farrazbukhari@gmail.com
Support Availability: 24/7